Contact
Last updated:
Write to us by email or by post. Both reach the responsible editor.
There is no contact form on this page — on purpose
A contact form collects personal data: at minimum your name, your email address and your message, usually together with your IP address and a timestamp. That would contradict the commitment made in our privacy policy, which is that this site collects nothing from visitors and stores nothing in your browser.
So we removed the form rather than adding a consent notice to it. Email gives you the same result, plus a copy of what you sent in your own sent folder.
Postal address
CLEAN STANDARD s.r.o.
K Žižkovu 809/7, Vysočany
190 00 Praha 9
Czech Republic
Company number (IČO): 07352417
VAT number (DIČ): CZ07352417
This is the company's registered office and a valid address for service. It is an office address, not a shop: please write rather than calling in person.
One address handles everything. Putting a short subject line on your message — for example “Correction”, “GDPR request” or “Press” — helps it reach the right person faster.
Who will answer
Oliver Cook, director of publication and responsible editor. Editorial correspondence is not delegated to a marketing desk.
What to expect, by subject
| If you are writing about | What happens |
|---|---|
| A factual error | Acknowledged within about five working days and handled under the corrections procedure. Material corrections are noted on the page itself with a date. |
| A data protection request | Answered within one month, as required by Article 12(3) GDPR. In most cases the answer will be that we hold no data relating to you, because the site collects none. See the privacy policy. |
| A legal or trademark matter | Passed to the director of publication. Please include the specific page address and the passage concerned. |
| A vendor correcting our description of a product | Same route as any reader. Send the documentation and we will correct anything that is wrong. Accurate criticism will not be removed. |
| Advertising or partnership | We are funded by partner commissions and take no payment for coverage, no sponsored articles and no paid placement. Proposals of that kind are declined — see the editorial policy. |
| Help with an existing subscription | We cannot help. We are an independent publisher and have no access to any vendor's customer accounts, billing or cancellations. Contact the vendor's own support, or your payment provider. |
Please note
We are not TotalAV, Protected.net or any other vendor, and we have no connection to them. If you need a refund, a licence key or account help, you must contact the company you bought from — we cannot access, cancel or refund anything.
Publisher details in full
The complete statutory identification of the publisher — legal form, registered office, company number, VAT number and director of publication — is set out in the legal notice.